Refund policy

Return your items

After on-line request, customers will receive an authorization from D_GALLERY di VRUDAVY DZMITRY about their return. 

If we take care about the delivery, the shipping costs for the return will be deducted from the final refund:

ITALY / SAN MARINO / VATICANO

• Return delivery: 15 €

EUROPEAN UNION

• Return delivery: 25 €

USA - UK - CANADA

• Return delivery: 35 € (~40$USD)

REST OF THE WORLD

• Return delivery: 40 € (~45$USD)

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (if custom will apply these costs, we will deduct from the final refund)

Customers can ask  to D_GALLERY di VRUDAVY DZMITRY to take care about the shipment or can use their carrier of choice that can give us a ‘Certificate of Postage’ and tracking number as, until the parcel reaches us, it’s your responsibility. Return expenses and any other eventual import duties shall be borne by the customer.

Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. Once the item(s) has been received, we will process a refund and customers will receive a confirmation.

The items marked as last call and/or final sale are not eligible for returns and refunds.

DGALLERYSTORE.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

The items can be returned with COMPLETE REFUND (the shipment for collects the goods will be deduct from the total). Also EXCHANGE items or STORE CREDIT are allowed.

All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to currency exchange rate and will not be reimbursed.

D_GALLERY di VRUDAVY DZMITRY will not refund the delivery cost.

Refunds will be processed as soon as returned items have been checked and accepted by D_GALLERY di VRUDAVY DZMITRY team.

The Security Tag must still be intact and attached to returned items.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. DGALLERYSTORE.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Refunds will be processed as soon as returned items have been checked and accepted by DGALLERYSTORE.COM.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10/12 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal, Credit Card or by Bank Wire Transfer will be refunded to the original account.